Prestige Packers and Movers thanks you and values your purchase with us. This section describes Prestige Packers and Movers policies on payments received from customers and returns to customers for products or services ordered.
Acceptable Methods of Payment
Presently payment methods available with Prestige Packers and Movers are through Credit Cards, Debit Cards and Net banking only. As and when other methods will be incorporated, the same would be updated here as well. Your Credit/Debit card information remains private and confidential. Prestige Packers and Movers and our secure online payment gateways use Secure Sockets Layer security technology to protect your Card information. We accept all VISA & MasterCards– only Indian cards, as International cards would not be supported. You will have to enter your 16 digit Credit/Debit card number and the 3 digit CVV (Card Verification Value) code. Which is at the back of your card and complete the payment.
Verified By VISA (VBV) and MasterCard Secure Code
With a view of making Online shopping safer, the Reserve Bank of India has made it mandatory, from 1st August 2010 onwards, for all transactions to have an extra level of authentication. The “extra level” is a password which you will have to enter after entering your Credit Card/ Debit Card details while making an online payment. This technology is called Verified by VISA (VBV) or MSC (MasterCard Secure Code). You will have to log onto your banks website for registration and each bank has its own process for registration.
Cash On Delivery (C.O.D.)
Is available in Mumbai, Pune, Gujarat and Delhi where our stores are located only and is valid for a maximum of Rs. 50,000 /- per transaction. Our customer has to pay the complete booked amount prior to delivery, to be collected by authorized Sales collection personnel. The official receipt for cash collected will be provided to the customer.
All products which have the C.O.D. icon on the product detail page are available for Cash On Delivery in Mumbai, Pune, Gujarat and Delhi where our stores are located only.
You can avail of C.O.D. on an order if
1) Your selected products are available for a C.O.D.
2) Your delivery location is serviceable by Cash collection personnel.
3) Cash Collection will be made only between 11:00 am to 06:00 pm during the day and at the billing address as given by the customer during online booking.
Placing orders using C.O.D.
1) Identify the products with C.O.D. icon available for online purchase.
2) ) Add them to your shopping cart, proceed to checkout.
3) Provide the shipping address and proceed to the payment page.
4) ) In the payment page, select the 1st option, C.O.D.
5) Enter the CAPTCHA code as given below, click on Submit.
6) You will receive the Order confirmation page with Order details.
All offer prices on Prestige Packers and Movers are all inclusive; there are no hidden charges whatsoever. You have to only pay the offer price that you see on our product page next to the specific product image.
After placing your valued order and making the payment, we would not be able to make any changes in the same. Also combining or adding orders once they have been placed would not be possible. In the event of a non-delivery occurring due your mistake (wrong name, address or any other wrong information), Prestige Packers and Movers would incur an extra cost for re-delivery and the same would be claimed from you.
In case you wish to cancel your orders placed at prestigepackersandmovers.co.in, you could do so within 24 hrs of the orders placed. The cancellation would not be done once the consignment has already been shipped.
Demonstration & Installation
Demonstration is provided by the manufacturing company and is provided on certain products only, in case of further clarifications. We would request to contact us on 9920121195 or email us on email@example.com and we will be happy to clarify on the same. After delivery/receipt of product, the demonstration, if applicable, would happen after minimum 4 business days. Only the first demonstration would be on a complimentary basis.
Installation is provided by the manufacturing company’s authorized service center/franchisee only. For Split A/C, standard installation charges will apply; payable by the consumer directly to the company’s authorized service center/franchisee.
Inclusions in scope of work for Split A/c installation: – Installation of Indoor and Outdoor units, Interconnecting Indoor and Outdoor unit with piping.
Exclusions in scope of work for Split A/c Installation:- All masonry work, Supply and Installation of main power phase, electrical work, Leak testing if piping is already done by the consumer, no drilling holes in any of the pillars, dismantling charges if earlier Split A/c is present.
For other products, standard installation will be provided as per companies norms and is complimentary. After delivery or receipt of product, the installation would happen after minimum 4 business days. We would request you to kindly contact us on the above mentioned contact details for any assistance required.
Returns and Refunds
Prestige Packers and Movers makes every effort to service the orders placed with them. As per the specification and delivery timelines mentioned against each product. As a policy, we request you to kindly check the product and the accessories while accepting the delivery. In case of any discrepancies, kindly bring it to our notice before accepting delivery by calling us on 9920121195 or email us on firstname.lastname@example.org. After acceptance of delivery of the product, Prestige Packers and Movers will not entertain any returns or refund request.
In case, the payment mode of the order is Online (Credit or Debit Card OR Net Banking). If customer will be cancelled/returned his or her order, then 5% of the order amount will be deducted from the refunding amount.
Refund will be done within 10-15 working days from the date of request of refund.
After sales service is provided by the authorized service centers of the respective manufacturing companies. For product service requirement, kindly contact us on the above mentioned details for the same.
Prestige Packers and Movers
Prestige Packers and Movers reserves the right, in its sole discretion, to suspend or cancel the service at any time. If a computer virus, bug, or other technical problem corrupts the security, or proper administration of the service. Prestige Packers and Movers disclaims all warranties or conditions, whether expressed or implied, (including without limitation implied, warranties or conditions of information and context). We consider ourselves and intend to be subject to the jurisdiction only of the Courts in Mumbai. Prestige Packers and Movers reserves the right to refuse service to anyone at any time. Prestige Packers and Movers shall not be responsible for any damage caused by the use of its website.
“We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction. on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time”